FAQ

How do I pay my bill?

we do have eftpos and preferred payment is via Debit Success or Centrepay. Cash/ cheque not accepted…

How do I know what my child has done during the day?

In the first instance, educators will talk with you about your child’s day. Each room also has a variety of ways they communicate with families. Daily routines such as mealtimes, nappies/toileting, sleeping, etc, are documented and educators will share this information with families on request. Also photos sent via the new Seesaw app and families can message via this app too…

What happens if my child becomes ill at childcare?

If your child becomes unwell, we will keep them as comfortable as possible while we contact you. It is important we can always get in contact with a parent/caregiver. If for any reason, we are unable to contact you, we will contact one of your other nominated emergency contacts. If your child needs urgent medical attention and you are unable to get to the Centre or we are unable to contact you or another emergency contact, then an ambulance will be called.

What if my child has an allergy or intolerance?

We are an allergy aware and nut free centre. Our cook prepares all meals for children on site and will cater and adapt meals in accordance with your child’s allergies/intolerances.

What if my child has a medical condition?

Educators will work with you on how best to support your child. We access local agencies, such as Gowrie SA, to support the inclusion of children in the childcare environment. Children with ongoing medical needs require a Medical Management Plan completed by a medical practitioner. We will also work with families to develop a risk minimisation plan.

What happens if I am late?

The Centre closes at 6.00pm and morning sessions finish at 1.00pm. Late fees may apply for late pickups. If you are running late, we ask that you phone the Centre and let staff know as soon as possible.

What if I can’t pick my child up?

It is essential that we know in advance who will be collecting your child each day – you must indicate this on the room attendance sheet on arrival. If something happens during the day and someone different needs to collect your child, you must notify us as soon as possible. Unless we have been notified of a change to the collection instructions by you, we are not able to allow your child to leave the Centre until we can contact you.

What happens if my child is hurt at childcare?

Accidents do happen at the Centre and, if they do, we will notify you immediately of any accident which requires medical attention. An accident report will be written up by an educator for you to sign on your arrival at the Centre. Educators are trained in first aid and the Centre keeps well stocked first aid kits.

Who do I talk to about my child?

Each child is allocated a primary carer in their room. This is the person who your family will form a close relationship with because they will grow an attachment with your child and advocate for them while they are at the Centre. If your child’s primary carer is not available at any time, please speak to the Team Leader or the Director.

Can I swap days?

Yes. However swap days will incur a fee of $8.00 per swap. Swaps will only be permitted within the same billing week and if spaces are available.

What days of the year is the Centre closed?

The Centre closes for approximately one (1) week between Christmas and New Year and one (1) day for Staff Professional Development (we will notify parents of a suitable date sometime in the year via newsletter, website and Seesaw app). Dates for these closures are advised to families well in advance via newsletters. The Centre does not charge fees for public holidays or closure days